Privacy Policy for Luna Loves Events
At Luna Loves Events, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and rental process.
1. Information We Collect
We collect the following types of information:
- Personal Information: When you make a reservation or inquiry, we may collect personal information such as your name, email address, phone number, billing address, and payment information.
- Rental Details: We collect details about your party rental, including rental items, event date, location, and other preferences.
- Payment Information: When you make a payment, we may collect your credit/debit card information or other payment method details. Please note that all payment information is processed securely by a third-party payment processor.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and confirm your rental reservation.
- To communicate with you regarding your rental order, event planning, or special requests.
- To send you updates or promotional materials related to our products and services (only if you’ve opted-in).
- To improve our website and services, based on your feedback and usage patterns.
- To comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who help us with payment processing, customer service, or delivery and setup of rental items.
- Legal Compliance: We may disclose your information if required by law, to protect our rights, or to comply with a legal process (e.g., a subpoena, court order).
- Business Transfers: If our company is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee the absolute security of your data.
5. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to improve your experience on our website. These tools help us understand how visitors use our site and allow us to customize content and advertisements. You can adjust your browser settings to disable cookies, but this may affect your ability to use certain features of our website.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your personal information.
- Request that we delete your personal information, subject to applicable legal obligations.
- Opt-out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.
7. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Lune Loves Events
Email: lunalovesevents@gmail.com
Luna Loves Events 